Tap any question to open the answer. Still stuck? Reply to your order email — we're on it live.
What are NightDrop's delivery hours?
NightDrop delivers every night from 11pm to 4am. Place your order during the window and we'll bring it within the hour.
Where in San Diego does NightDrop deliver?
Anywhere within a 30-mile radius of downtown San Diego — North Park, Pacific Beach, La Jolla, Chula Vista, Mission Valley, Escondido, you name it.
What kind of products do you stock?
Wellness, personal-care, aromatherapy, bath, massage tools, intimacy accessories. We focus on the things the corner store doesn't carry at 2am. Browse the full catalog at
/shop.
Is the packaging discreet?
Always. Plain brown or white box, generic return label, no store name, no product names on the outside. Your neighbors will see a sealed package — not what's inside it.
Do I need to be 18+ to order?
Yes. NightDrop is for adults 18 and older. You'll see an age-confirmation prompt the first time you visit; that's the only check at order time. We don't ask for ID at the door.
What payment methods do you accept?
All major credit and debit cards through Stripe (Visa, Mastercard, Amex, Discover). Apple Pay and Google Pay work wherever Stripe supports them on your device.
How do I track my order?
Every confirmation email includes a private link to
/track with live status — received, out for delivery, delivered. The driver texts when they're two minutes out.
What's your refund policy?
If something arrives damaged, missing, or not what you ordered, reply to your confirmation email within 24 hours and we'll refund or replace it. No forms, no friction.
How do I contact support between 11pm and 4am?
Reply directly to your order confirmation email — it's monitored live during delivery hours. You can also reach the team at
nightdropsdcontact@gmail.com.